POLICY & PROCEDURES

 

MANUFACTURER'S WARRANTIES

1) manufacturer warranty is voided if the furniture is removed from the original address

2) The warranty is immediate effect upon delivery date. Any claims after 48 hours will be treated as warranty claims and delivery/pickup charges applies.

3) The warranty covers ONLY on the manufacturing defects and structure. Cosmetic defects (chipped, scratches and discoloration) do not apply to the warranty. Please care for your furniture.

4) Products and parts will be replaced or repaired depending on the products circumstances solely at the management’s discretion.


Cushion

All sofa cushions cores and foam will soften over time with normal use and will conform to the shape of the user. This is normal wear, and shall not be considered a loss of resiliency or manufacturing defect.


Upholstered Fabric

All upholstered fabric (sofas and dining chair covers) shall not be covered for tears, flattening or nap, piling, fading or shrinking and is not valid with heavy soiling and abuse evident.

 

REFUND & RETURN / CANCELLATION POLICY

1) Custom item such as Sofa, Bed Frame, Divan bed or any custom dining seat not entitled for cancellation and non-refundable.

2) ALL SALES ARE FINAL; thus, refunds are unacceptable as agreed during the purchase. We can only accept exchange of products.

3) Refund only applicable for manufacturing defects that significantly impact the functionality of the product, stock issue and delivery charges

4) Pre-Order items are considered sold and final. Deposits are non-refundable
5) Clearance / Display Items are ineligible for return & refund

 

Before Delivery

Order cancellation by customer within 30 days from the purchase date, we shall deduct an administrative fee of 10% from the order amount. The balance after deduction of the administrative fee will be refunded to the customer.

After Delivery

To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging. All returns will incur a return collection fee and an administrative fee 10% from the item(s) amount.

Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional MYR50 per item repackaging fee.

Once the item is back at our warehouse it will be inspected by our team. Provided it is in as new condition we will issue a refund less administrative fees, repackaging fees (if applicable), and collection fees.

Kindly email to customerservice.sugarhome@gmail.com for further details

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